TECHNICAL SUPPORT
Technical Support
When something stops working or a planned technical change is needed, we start with diagnosis and a written assessment — not random interventions.
When something has stopped working
Describe what happened before, what changed and exactly what is not working now.
About access credentials
Do not send passwords casually. We first agree on the safest practical access method.
What may follow
Initial assessment, access where required, diagnosis and a written proposal.
Planned technical needs
Technical support is not only about fixing issues. The most valuable technical work is the kind that gets planned early.
Move to new hosting
Structured migration of site, domain, DNS and related services.
Platform and plugin upgrades
Compatibility is reviewed before updates that could affect functionality.
Technical review before a change
Assessment before redesign, migration or change of provider.
Speed improvement
Review of bottlenecks and technical factors affecting experience.
Organise access and accounts
Clear ownership and access for domain, hosting, CMS and analytics.
Take over a site from another provider
Review of access, backups, technical condition and dependencies.
What we can review
Website errors and functionality
Broken pages, forms, plugins, scripts and rendering problems.
Hosting, domain and email
DNS, SSL, hosting, domain configuration and basic email issues.
Security and backups
Backups, updates and core technical security checks.
Speed and technical health
Performance, errors and technical cleanliness.
E-shop functionality
Checkout, payments, shipping and technical flows where inspectable.
How we handle a technical request
1. Description
The issue or need is documented.
2. Initial assessment
We confirm whether it falls within scope.
3. Secure access
Only access that is actually needed is requested.
4. Diagnosis and proposal
We explain what we found, what we recommend and the cost.
5. Implementation and update
The work is completed with a clear update on results and next steps.
Three ways to work together
One-off technical review
For a specific problem or diagnosis.
Site Care — monthly maintenance
For updates, backups, health checks and small technical needs.
Project after technical assessment
For larger changes requiring scope and a separate proposal.
Technical support FAQ
Is the first contact charged?
Describing the issue is not charged. If diagnosis is required, you are informed before it starts.
Will I need to give you passwords?
Only where necessary and through an agreed access method.
Can you work on a site built by someone else?
We can assess it if sufficient access exists and the technical environment is supportable.
How is technical work priced?
After understanding or diagnosing the issue and defining the work in writing.